Privacy Policy

1. Commitment to Privacy

Neuron Layer Hub Pty Ltd ("we", "us", "our") is committed to protecting the privacy of our workshop participants, prospective students, and website visitors. This Privacy Policy sets out our policies regarding the collection, use, disclosure, storage, and security of personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Data Controller & Entity Details

The entity responsible for the collection and handling of your personal data is:
Neuron Layer Hub Pty Ltd (ACN / Business Registration registered in Victoria, Australia)
35 Garden Road, Dawson VIC 3858
Email: hello@neuronlayerhub.click
Phone: 0426 835 194

3. Information We Collect

We collect personal information necessary to deliver educational workshops, evaluate safety prerequisites, process workshop enrollments, and respond to technical enquiries. This information may include:

• Identity & Contact Information: Full name, email address, telephone number, and postal address.
• Workshop Intake Details: Selected training courses, intake cohort preferences, prior electrical or mechanical experience, and machine models owned.
• Invoicing & Billing Details: Business name, Australian Business Number (ABN), and transaction records (we do not store full credit card numbers on our servers; card payments are processed via compliant PCI-DSS payment gateways).
• Technical & Website Data: IP address, browser type, device information, and pages visited (collected via cookies where consented).

4. How We Use Your Information

We use collected personal information solely for lawful operational purposes, including:

• Processing workshop seat reservations and managing attendance records at our Dawson facility.
• Issuing tax invoices, confirmation packs, and catering notifications.
• Providing direct instructor communication regarding diagnostic equipment preparation and schedule updates.
• Maintaining lab safety logs in accordance with Victorian occupational safety requirements.
• Improving website usability and technical guide readability.

5. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share information only with:

• Accredited professional service providers (such as catering suppliers or safety compliance auditors) strictly on a need-to-know basis.
• Australian law enforcement or regulatory authorities where required by subpoena, court order, or applicable Commonwealth/State law.

6. Data Security & Retention

We maintain industry-standard physical, electronic, and administrative safeguards to protect personal information against unauthorized access, modification, or disclosure. Workshop enrollment records and safety checklists are retained for 7 years in accordance with Australian taxation and corporate compliance regulations, after which they are securely archived or destroyed.

7. Your Rights Under Australian Privacy Law

Under the APPs, you have the right to:

• Request access to the personal information we hold about you.
• Request the correction of inaccurate, out-of-date, or incomplete personal information.
• Lodge a complaint regarding our handling of your personal data.

To exercise any of these rights, please contact our Privacy Officer at hello@neuronlayerhub.click. We will respond to your request within 30 days.

8. Cookie Usage

For detailed information on how we utilize cookies and how to manage your cookie preferences, please consult our dedicated Cookie Policy.